Welcome to the Japanese Learning Support Center 🇯🇵

Thank you for choosing our app to learn Japanese! Whether you’re studying Basic Japanese for everyday communication or preparing for the Specified Skilled Worker (SSW) examination, we’re here to support your learning journey.

We Can Help You With

📖 Learning Support

• Basic Japanese lessons
• Hiragana, Katakana, and Kanji practice
• Vocabulary and grammar
• JLPT & SSW preparation
• Listening and speaking exercises
• Mock tests and quizzes

👤 Account Support

• Sign up and login issues
• Password reset
• Profile management
• Learning progress recovery

💳 Subscription & Payment

• Premium membership
• Payment problems
• Subscription renewal or cancellation
• Refund inquiries

📱 Technical Support

• App installation issues
• Audio or video playback problems
• App crashes or slow performance
• Bug reporting

Contact Us

Email: info@ikijp.com

WhatsApp: ++81 80 4065 9123, +81 90 7514 0236

Support Hours: Sunday – Friday, 9:00 AM – 6:00 PM (Nepal Time)

Frequently Asked Questions (FAQ)

General

1. What is this app for?

This app helps learners study Basic Japanese and prepare for the Specified Skilled Worker (SSW) examination required for working in Japan.

2. Is this app suitable for beginners?

Yes. The app is designed for complete beginners as well as learners preparing for SSW.

3. Does the app include Hiragana and Katakana?

You can learn Hiragana, Katakana, basic Kanji, vocabulary, pronunciation, and grammar.

4. Does the app provide SSW practice questions?

Yes. The app includes SSW practice questions, quizzes, vocabulary, and mock tests.

5. Can I study offline?

Some lessons may be available offline after downloading. Internet is required for syncing progress and accessing online content.

Account

6. I forgot my password.

Tap Forgot Password on the login screen and follow the instructions.

Technical Support

7. The app is not working properly.

Try these steps:

• Update the app to the latest version.
• Restart your device.
• Check your internet connection.
• Clear the app cache (Android).
• Contact support if the issue continues.